Makro will remain open during the lockdown, which starts on Friday.
As per government regulations, its stores will only sell food, personal hygiene items, cleaning equipment, gas and a limited range of essential basic items. Its trading hours will remain unchanged, the company said in a statement.
All shops in South Africa are only allowed to sell food and basic goods during the lockdown, and South Africans won’t be able to shop for non-essentials.
“These last few weeks have immersed us in a situation unlike any we have seen before, but we can get through it with calm, communication and care,” Makro’s statement read.ITs owner, Walmart-owned Massmart, announced the end of its DionWired chain last week, closing all of its stores across the country.
Makro delivery services will be running during the lockdown, but only essential products will be available for purchase
Drivers will keep hand sanitizer on them at all times and will wear latex gloves and face masks to reduce the chance of transmission. “No physical contact will be made between the delivery courier and you. The courier will ensure a safe distance a minimum of 2m from you to conclude handover of your order,” Makro said
Some nonessential products are available on its website for purchase but will only be shipped after the 16 April.
The company says its call centre staff have been reduced to “observe social spacing in offices”, which may lead to a longer waiting times. Customers can to make use of its WhatsApp chatbot on 0860 300 999.