When it comes to customer communication, engagement is everything

In a world where customer experience is the number one differentiator between successful and unsuccessful companies, most organisational leaders realise how important it is. What...

Nestlé recognized for its purposeful leadership at Conscious Company Awards

Nestlé has been recognized as one of the Top Companies at this year's Conscious Company Awards held last week on 16 September, 2021.The awards...

The resurgence of single source data

After a few years of relying on individual media currencies provided by separate media owners because of the lack of an independent products and...

Fintech proves a game changer for SMEs

Small business owners have enough on their plates without having to spend unnecessary time trying to manage their finances due to inadequate data or...

How to avoid falling victim to rising vehicle scams

South Africa’s biggest banks are warning customers about a marked increase in vehicle purchase scams. Criminals place adverts for fake vehicles online at hugely...

Why the next big leap forward for CRM is transforming into...

Customer relationship management (CRM) is a massive industry. In fact, it’s the biggest software market in the world that continues to see steady growth. The...

Proudly local: Re.Bag.Re.Use initiative turns bread plastic bags into reusable shopping...

The Lockdown forced many of us to haul out and dust off our hobbies. ‘Mine was my crochet pen,’ shares Regine le Roux, the...

AI in the retail sector: the South African conundrum

Developments in the technology sector have shown how information can be analysed and used to create value for those who can draw insights from...

Top stories you may have missed

Here are the top stories our readers found most interesting this past week...SA’s most popular loyalty programmes revealedhttps://retailbriefafrica.co.za/sas-most-popular-loyalty-programmes-revealed/Proudly local: Q&A with Beverley Webster, founder...

Ferrero Rocher to roll out new recyclable box for iconic chocolate...

Famed confectionery brand, the Ferrero Group has announced that it will be rolling out a new recyclable box for its iconic chocolate range.The move...

Eastgate Shopping Centre’s solar trees continue to provide an efficient option...

Natural capital is critical to the day-to-day functioning of the Liberty Two Degrees (L2D) business and forms part of the company’s strategic thinking. Aligned to...

Why ERP projects fail

ERP systems require a certain level of planning and coordination to build and maintain. Unfortunately, many ERP projects ultimately fail as they are driven by...

Final call for SAB Foundation’s Tholoana Enterprise Programme applications

There are just a few days until applications close for the SAB Foundation’s Tholoana Enterprise Programme. The Tholoana Enterprise Programme is a transformative opportunity for high-potential...

Elite Truck Hire harnesses the power of information with FleetDomain

Elite Truck Hire - a leading transportation and vehicle leasing organisation with over 35 years’ experience in the sector – launched a search for...

Engen celebrates 12th consecutive Gen Next win

Engen has been voted South Africa’s Coolest Petrol Station by the country’s “Gen. Z’s” in the Sunday Times Generation Next, for the 12th consecutive...

McCain Foods Insiders Club Roundtable: Restaurant industry experts weigh in

Over the last year and a half, the restaurant industry has been handed numerous blows as a result of Covid. From the mandatory shut...

Sustainable outdoor furniture manufacturer, Lavaplastic™ gets the edge in a competitive...

In a year of economic and social disruption, small businesses have had to find innovative solutions to maintain a foothold in the market. For the...

Embracing a digital-first world, SMBs can have the confidence to thrive

The grit and innovation shown by small and medium businesses (SMBs) during a time of great change has been a triumph. It has also...