Supply Chain and Logistics

SOUTHERN AFRICAN SUPPLY CHAIN ASSOCIATION JOINS GLOBAL INITIATIVE TO TRANSFORM PUBLIC...

“We are very proud to have this opportunity to contribute to the global drive to develop and professionalise public health supply chains in order to improve access...

World’s first global cash report reveals cash payments are on the...

The ‘World Cash Report’ surveyed 47 countries covering 75 per cent of the global population and over 90 per cent of the world’s GDP. The findings...

Barloworld sells loss-making Iberian business

The group had been holding the assets and liabilities of its Iberian Caterpillar (CAT) earth-moving and power-generation equipment in Spain and Portugal for sale since the...

CORRUPTION, HEALTHCARE AND BLOCKCHAIN ON THE AGENDA AT SUPPLY CHAIN CONFERENCE

With supply chain issues increasingly in the spotlight in South Africa - from the education department’s alleged oversupply of sanitary towels in schools, to the Estina Dairy...

Understanding Customer Experience

While people have grappled to define CX, citing it as digital experiences and interactions, or retail and customer service, the reality is that in order to...

How to improve driver and fleet manager relationships

It is important to ensure drivers are not unduly stressed. Stress leads to a lack of concentration, which could, in turn, lead to driver error...

The Body Shop joins growing list of Pargo pick-up points

Pargo’s alternative delivery service, better known as click-and-collect, was launched early 2015 by founders Lars Veul and Derk Hoekert in response to the growing South African online...

DHL introduces the next evolution in international shipping

“MyDHL+ helps shippers more easily navigate the complexity of international trade,” said John Lucas, Country Manager of DHL Express South Africa. “It re-imagines the way shippers would prefer...

CUSTOMER EXPERIENCE – WHOSE JOB IS IT?

There’s very little debate around the positive influence Customer Experience has on customer retention and satisfaction, or the associated effect it has on the bottom line.

SAPICS 2018: Now Streaming Live to YOU!

It's not too late to register for LIVE STREAMING!

2018 Kasi Star Brands: Who will emerge as South Africa’s most...

This year’s results announcement will take place on the 21st of June and will highlight those truly Kasi brands that are driving consumer uptake in South...

MEASURING CUSTOMER EXPERIENCE

With more and more organisations investing in dedicated resources to manage customer experience, and more than 40% of those resources reporting directly into the CEO (according to Gartner), it’s evident just how important customer experience is becoming to the bottom line. Consequently, the need for measurement has become vital.

Goscor Lift Truck Company augments Clover City Deep fleet

The new equipment comprises four Crown ESR 5260 2.0 reach trucks, two Doosan D25S-5 counterbalance forklifts, and five Crown SCT 6040 1.8 electric counterbalance forklifts. The new...

B2B Marketing Crossing the Digital Rubicon

Some very interesting observations from the B2B Marketing Africa Conference we ran on Tues 19 June in Jhb. Two international speakers, one from Europe and one from US, and some local informative speakers.

PROFESSIONAL BODY FOR SUPPLY CHAIN MANAGEMENT LAUNCHED AT 40TH SAPICS CONFERENCE

“For many years, SAPICS has been at the forefront of the drive to professionalise the supply chain management profession. It was with pride that we announced...

Designing a resilient grocery supply chain

Such disruptive events cause a ripple effect that could potentially spell disaster for all the entities located upstream and downstream of the source of the event.  The...

The six pillars of customer experience

Every outstanding customer experience has a few commonalities. Organisations who understand and strive to deliver against these have proven to deliver enhanced outcomes, grow more quickly and deliver greater shareholder value.

DESIGN THINKING

For truly customer centric organisations, recognising the importance of placing the customer at the centre of all decisions made, is the easy part.