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TI Report and Online Briefing: E-commerce, Q-commerce and the FMCG categories...

Gain actionable insights to grow e-commerce as a sustainable channel. Catch up on the latest developments and trends in South African grocery e-commerce. In the greater...

How VC technology assists SA brands to enhance the customer experience

Consumers’ needs are constantly changing, which places a great deal of pressure on brands and forces them to adapt traditional customer engagement methods to...

Building the backbone of a subscription empire

Subscription services have grown tremendously in the last two years in South Africa and will continue to do so.The local subscription economy is expected...

CEM Africa announces more international CX-perts for speaker line-up in August

Up close and personal with real use cases, challenges and solutions

Women’s Month: Women in retail – the real superheroes

Many women juggle the role of both worker and matriarch, playing an integral role in society by not only taking on the responsibilities of...

Automation: A vital journey for South African businesses

While South African organisations have been incorporating robotic process automation (RPA) into their business processes and strategies, a significant gap has emerged between those...

How is hybrid work really working out in South African workspaces?

From a non-existent concept pre-Covid-19 to becoming fully entrenched in common parlance, hybrid work and hybrid workplaces, are the centre of conversations and debates...

Disruption and what ERP can do for your business today

Manufacturers have to quickly realise that to overcome supply chain disruptions, their business operations need to consider a different approach to ensure supply-chain resiliency....

Learn from the best CX-perts: NICE explains how to get up...

CEM Africa to gather 1000+ industry leaders in Cape Town in August

Who’s winning among FMCG corporates?

During FY2021, combined turnover across the seven major FMCG retailers was up +5.0% YoY but store footprint slowed to +1.5% growth. Understanding your retail...