Three customer experience strategies you’re missing

The battlefield to win your customers’ business is fraught with opposition that only seems to grow more powerful by the day. Customer experience leaders have...

Carrefour’s franchisee acquires Shoprite’s six stores in Uganda

Majid Al Futtaim, a Carrefour franchise holder, has reached a deal to take over six stores in Uganda from South African retailer Shoprite, it...

SA retail sales down 0.8% in July

Stats SA has reported that South Africa's retail trade sales decreased by 0.8% year-on-year in July 2021.The largest negative annual growth rates were recorded...

Is a subscription-based business model the key to customer loyalty?

Across industries, customer loyalty is on the decline. While the reasons for this range from price to poor customer service, to the fact that...

Discover how Dubai’s leading freezone can become your gateway to growth

Join in on the exclusive roundtable session to learn how the Emirate of Dubai's business friendly environment enables companies to grow and expand in...

Understanding the dynamics of Africa’s youth market

With Africa’s status as having the largest youth population in the world with almost 60% under the age of 35, comes both opportunities and...

Steenberg Sauvignon Blanc trio aces 2021 Tim Atkin SA Report

A dedicated focus on Sauvignon Blanc as a pure expression of Steenberg terroir spanning over 30 years, has been rewarded with international acclaim in...

Mall of Africa retains its title as South Africa’s Coolest Mall

More than 12 000 young South Africans have voted Mall of Africa in Waterfall City as the country’s “Coolest Mall” for the fourth consecutive...

Tim Atkin releases 2021 South Africa Report

Tim Atkin MW, still a huge champion of South African Chenin Blanc as a source of thrilling and original wines, is now turning his...

E-commerce: Complexities, challenges and opportunities under the spotlight at SAAFF Summit

E-commerce and digitalisation are not specific to individual countries. They are global phenomena, giving local companies access to global markets and global supply, and...

SA’s Sauvignon Blanc impresses with quality, versatility

World class, interesting and full of expression of the specific terroir are some of the features that the judges of South African Sauvignon Blanc...

New winemaker spreads his wings at the helm of Stellenbosch Hills

Stellenbosch Hills has appointed rising winemaking star Charl Myburgh to its team. Charl comes with broad experience of wineries geared for quality. Apart from his...

SA’s private label growth continues on an upward trajectory

South Africa’s private label sector has continued its upward trajectory amidst the age of lockdowns and an altered consumer reality. This is borne out by...

3 KPIs every customer-centric service leader in South Africa should use

For customer-centric service leaders in South Africa, key performance indicators (KPIs) play a key role in maintaining excellent customer service. Redefined KPIs have become a...

Shoprite marks another year of SA market share gains with R12.6...

Shoprite has published its results for the 53 weeks to 4 July 2021. The Group has added R12.6 billion in sales, created 3, 897 jobs...

321-year-old wine estate, Vergelegen launches first rosé

Vergelegen, the 321-year-old wine estate in Somerset West renowned for its award-winning wines, has launched its very first rosé, just in time for summer...

Five niche online stores doing it right

South Africans are increasingly shopping online for everyday necessities. No longer is that online purchase reserved for a killer set of heels or specialised...

Modern customer engagement: Keeping up with Gen Y and Z

The term ‘customer engagement’ is arguably one of the biggest buzzwords in today’s business landscape. It's so widely used that when many people hear...