Manufacturers: digitise and sell direct

The past couple of years brought massive changes to almost every sphere of industry, including manufacturing. In the face of a global pandemic and...

Van Ryan’s 20-year-old brandy named best wine brandy in the world

South Africa is celebrating with the announcement that the locally produced Van Ryn’s 20-year-old potstill brandy has been awarded World’s Best Wine Brandy at...

Shoprite announces R8.9 bn evergreen B-BBEE employee scheme

Shoprite Checkers Proprietary Limited, a subsidiary of Shoprite Holdings, has established a Black Economic Empowerment transaction through the formation of the Shoprite Employee Trust,...

Pick n Pay outlines strategic plans involving new brands, cost-cutting, Boxer...

The Pick n Pay Group has launched a comprehensive new strategic plan, which Group CEO Pieter Boone described as the “biggest and most important...

SA retail sales up 1.3% in March

Stats SA reports that South African retail trade sales increased by 1.3% year-on-year in March 2022. The largest positive annual growth rates were recorded for:...

Fusion Distillery launches premium African sipping rum – DAGGA BOY

Fusion Distillery has announced the launch of its premium sipping rum - DAGGA BOY (pronounced da-gah) - a triple-distilled oak-aged dark rum in 750ml...

Opera reveals user base behaviours and how retail brands can reach...

The average consumer is becoming ever more cost-conscious, and is likely to become even more frugal with the current economic impact on South African...

Getting chat commerce right from the start is critical for customer...

Companies are quickly catching on to the importance of Chat Commerce in their channel strategies, but far too many are not paying attention to...

Takealot celebrates birthday with huge ‘Thanksalot’ Sale

SA’s leading online retailer, takealot.com is officially turning 11 and is celebrating this milestone and entry into its second decade by saying 'Thanksalot' to...

Four tips to understanding your customers better

Even though customer experience and customer service are inextricably linked, some differences see them operating separately as well. The former entails the entire journey...

5 things to look for in a payments provider

There can be no doubt that e-commerce is on the rise, initially spurred on by people needing to stay at home, shopping online has...

Two days EU seminar in SA showcasing Europe’s high food safety...

The EU and South Africa held a special two-day seminar on European agri-food products on 18-19 May 2022. The event focused on making the...

In-chat payments cuts costly breaks in customer journeys

Chat Commerce is taking the lead when it comes to helping brands convince users to complete customer journeys. In fact, a simple, safe payment...

3 ways retailers can retain customers amid a worldwide buying slump

Due to the pandemic, the global economic climate has remained unstable and volatile during the last two years. Global inflation is expected to increase...

2022 Sapics Conference offers a packed programme and diverse topics

The 2022 Sapics Conference for supply chain professionals will offer an array of presentations covering diverse topics extending from artificial intelligence (AI) to human hair extensions. This...

Customer journey mapping: Be your customer and get real customer insights

‘Customer journey mapping’ is bandied about as the latest buzzword within the customer experience (CX) management space. Yet, for all the attention received...

SA brands maintain top positions in ranking of Africa’s most valuable

MTN has retained its most valuable brand position in Africa and Capitec Bank is the strongest brand according to the new Brand Finance Africa 150...

Massmart continues private label investment as consumer shopping, spending habits shift

According to Massmart, the rising pressure on consumers' wallets is pushing them to buy more private label products as part of their routine shopping...