3 KPIs every customer-centric service leader in South Africa should use

For customer-centric service leaders in South Africa, key performance indicators (KPIs) play a key role in maintaining excellent customer service. Redefined KPIs have become a...

Shoprite marks another year of SA market share gains with R12.6...

Shoprite has published its results for the 53 weeks to 4 July 2021. The Group has added R12.6 billion in sales, created 3, 897 jobs...

Five niche online stores doing it right

South Africans are increasingly shopping online for everyday necessities. No longer is that online purchase reserved for a killer set of heels or specialised...

Modern customer engagement: Keeping up with Gen Y and Z

The term ‘customer engagement’ is arguably one of the biggest buzzwords in today’s business landscape. It's so widely used that when many people hear...

Extreme Energy innovates with new world-first sensory music variants

Leading global drinks innovator, Extreme Energy has announced the launch of its new ground-breaking Extreme House and Extreme Soul sensory music variants – a...

Applications for SAB Foundation Tholoana Enterprise Programme now open

The SAB Foundation is calling for entrepreneurs who are committed to boosting their growth and achieving new levels of success to apply for its...

Shoprite Group continues to create jobs for South Africa’s youth

As the latest unemployment figures in South Africa scales new heights, the Shoprite Group continues to create and retain jobs with a special focus...

FASA virtual conference 2021: Franchising and entrepreneurship to shape the future

“Recognise us... and the role that we can play in rebuilding the economy.”"That was the mantra that echoed amongst the forty speakers at the...

Massmart to sell 14 Game stores in east and west Africa...

Massmart is disposing of all its general merchandise Game stores in West and East Africa to stem losses in that struggling business, chief executive...

Operational efficiency shouldn’t come at the expense of customer experience

Companies today feel more pressure to be operationally efficient. That’s hardly surprising. The global economy has taken a battering over the past year or...

SUPERSPAR owner makes a case for digital shelf labels

Riversdale SUPERSPAR is getting much faster return on its investment (ROI) into electronic shelf labels (ESL) than originally expected. The accelerated ROI comes from how...

Massmart to sell 14 Game stores in East and West Africa

Massmart is disposing of all its general merchandise Game stores in West and East Africa to stem losses in that struggling business, chief executive...

Sapics Virtual Conference unpacks key drivers of supply chain success in...

The iconic annual Sapics Conference unites supply chain professionals from Africa and abroad to share knowledge and experience, exchange ideas, forge business partnerships and...

Distell triples full year earnings, set to conclude Heineken deal by...

Drinks maker Distell will conclude talks with Heineken about its takeover offer one way of the other by the end of September, the South...

Robust and automated cash vaults help retailers stand strong in difficult...

The recent riots and looting in Gauteng and KwaZulu-Natal highlight just how vulnerable our retail sector is to crime.  At Cash Connect, we are...

SPAR Women’s Virtual Challenge highlights fight against GBV

SPAR continues to highlight the national issue of gender-based violence (GBV) with the second edition of its Virtual Women’s Challenge. SPAR is inviting women to run, jog,...

Vollherbst Labels: navigating trends since 1921

Print and labelling company, Vollherbst, has been a partner to South African wineries for close to 20 years – a substantial time which has...

Massmart in talks to acquire grocery service OneCart

In line with its strategic intent to accelerate growth in e-commerce, Massmart has announced that it is in negotiations to acquire a controlling stake...