E-commerce automation and personalisation ushers in new era of retail in...

The great news is that 2018’s retail focal points are wholly consumer-centric. In other words, they’re all about making the customer happy. The bad news (or...

Alan Pullinger to take over as FirstRand CEO when Johan Burger...

Burger, who reaches the bank’s retirement age of 60 years in 2018, will remain a FirstRand director. When Burger succeeded Sizwe Nxasana as FirstRand’s CEO in...

Treating your email more like your social media platforms can lead...

As marketers we invest a large amount of time and money into social media. We are all very aware that, while launching Facebook, Instagram, Snapchat Twitter...

The evolution of retail branding

The word branding comes from the Ancient Norse word “brandr,” which means “to burn.” When the term originated, it referred to burning a piece of wood....

Product of the Year celebrates 10 years in SA

Established 30 years ago in France, Product of the Year currently operates in 39 countries. This third-party endorsement programme aims to help clear the...

A water-wise SA Cheese Festival

“The SA Cheese Festival is regarded as the largest outdoor culinary event in Africa and has recently once again been honoured by AAXO (Association of African...

Retail Technology: the modern antidote to crime against businesses

Cash Connect, designs its own cash vaults built to SABS CAT 4 standards.  The focus is on the automation, i.e. biometric identification of cashiers for ease...

The Crazy Store expands footprint in Botswana

The store, which opened its doors on Friday 16 February, is 173m2 of shopping space in one of Gaborone’s busiest and most well-established shopping centres.  “We opened...

“Digital dynamism”: A new dawn for retailers

Like their international counterparts, South African retailers would traditionally run specials where discounts or ‘two for the price of one’ offers are given for a period...

Annual retail report reveals most customer centric retailers in SA

Against this backdrop, a recent dunnhumby Customer-Centricity Index (CCI) survey focusing on apparel retailers once again underscores the importance of putting customers at the centre of...

The cost and risk of traditional cash handling methods

Fortunately, today we have a more holistic cash management solution that offers enhanced security, lower overhead costs and improved productivity. Cash Counting Business owners need to examine the cost...

You had me at “Hello… Hannah”

If personalisation is king, generic emails are commoners. “Hi Smit, would you like to get your body bikini ready?”.  Within this one line greeting, this...

How retailers and shopping centres can take advantage of the newly...

While the skeptics believe that the retail industry (including shopping centres) is going through its biggest slump, we at Lemok Digital Agency believe otherwise....

Cash Connect revolutionises bulk cash handling

This automated cash handling solution allows bulk note and coin deposits to be processed quickly and easily, which cuts down on the time depositors spend in...

Loyalty programmes can lead to loyalty

The best loyalty programmes offer genuine value to customers while providing the retailer with some valuable data on customer behaviour. While loyalty programmes are by...

Maverick of brand thinking insights – Is your brand ‘woke’?

When this happens, the reputational damage far outweighs profits because the ‘woke’ community is not just consumers but a consciousness culture – they decide what moves...

Pick n Pay under fire for Smart Shopper points

For every R100 spent, shoppers would receive R1 back in cash-back points, which were initially valid for three years. On certain items, it offered double or...

Four fast ways to maximise in-store promotions

In both instances, in-store promotions have the potential to bring the brand to life and cement that all-important loyalty. Because while online and social platforms play...