SA retail sales up 1.3% in March

Stats SA reports that South African retail trade sales increased by 1.3% year-on-year in March 2022. The largest positive annual growth rates were recorded for:...

Opera reveals user base behaviours and how retail brands can reach...

The average consumer is becoming ever more cost-conscious, and is likely to become even more frugal with the current economic impact on South African...

Getting chat commerce right from the start is critical for customer...

Companies are quickly catching on to the importance of Chat Commerce in their channel strategies, but far too many are not paying attention to...

Takealot celebrates birthday with huge ‘Thanksalot’ Sale

SA’s leading online retailer, takealot.com is officially turning 11 and is celebrating this milestone and entry into its second decade by saying 'Thanksalot' to...

Global textile industry – trends, technology, and forecast

The textile industry is one of the oldest and most important industries in the world. It is also one of the most globalized, with...

Dis-Chem profit rises on new acquisitions, medicine demand

Dis-Chem Pharmacies reported a rise in annual profit on Monday, 23 May, buoyed by acquisitions of new drugstores and stronger demand for medicines as...

67% of SA consumers are going on a budget to fill...

According to the third instalment of the Plate of The Nation report, released by Knorr, despite rising prices, South Africans continue to add more...

Four tips to understanding your customers better

Even though customer experience and customer service are inextricably linked, some differences see them operating separately as well. The former entails the entire journey...

5 things to look for in a payments provider

There can be no doubt that e-commerce is on the rise, initially spurred on by people needing to stay at home, shopping online has...

Two days EU seminar in SA showcasing Europe’s high food safety...

The EU and South Africa held a special two-day seminar on European agri-food products on 18-19 May 2022. The event focused on making the...

In-chat payments cuts costly breaks in customer journeys

Chat Commerce is taking the lead when it comes to helping brands convince users to complete customer journeys. In fact, a simple, safe payment...

3 ways retailers can retain customers amid a worldwide buying slump

Due to the pandemic, the global economic climate has remained unstable and volatile during the last two years. Global inflation is expected to increase...

2022 Sapics Conference offers a packed programme and diverse topics

The 2022 Sapics Conference for supply chain professionals will offer an array of presentations covering diverse topics extending from artificial intelligence (AI) to human hair extensions. This...

Customer journey mapping: Be your customer and get real customer insights

‘Customer journey mapping’ is bandied about as the latest buzzword within the customer experience (CX) management space. Yet, for all the attention received...

SA brands maintain top positions in ranking of Africa’s most valuable

MTN has retained its most valuable brand position in Africa and Capitec Bank is the strongest brand according to the new Brand Finance Africa 150...

Massmart continues private label investment as consumer shopping, spending habits shift

According to Massmart, the rising pressure on consumers' wallets is pushing them to buy more private label products as part of their routine shopping...

Libstar invests in growing baby food producer Umatie

South African JSE-listed food producer Libstar recently launched an incubator initiative called Libstar Nova aimed at enriching the daily lives of local entrepreneurs by...

Adapting to change & harnessing the benefits of the digital age...

The world is constantly evolving, creating new needs, challenges, and opportunities for small businesses. The rise of fintech in South Africa has challenged the...