The reality and risk that SA retailers face

According to the Global Cash Index report released in June 2017, cash remains the preferred method for the majority of payment transactions.  “The prevalence of retail armed robberies,...

Print is not dead – So managing it is key!

In an ongoing column advising best tips and advise in this area, Retail Brief Africa would like to introduce an expert in the field of print...

Sureswipe launches another service to help small retailers grow their businesses

Paul Kent, Managing Director of Sureswipe said, “We believe that all retailers across South Africa should be able to accept card payments to increase sales. This has...

Embracing personalization – Beauty and the Tech.

And since no two people are the same, it’s no surprise that customized beauty is set to be the biggest beauty trend of 2018. Over the past few...

Consumer-goods manufacturer Libstar aims to raise R1.5bn

Consumer goods manufacturer and distributor Libstar, which generates nearly R9bn a year in revenue, aims to raise R1.5bn ahead of a planned JSE listing on May...

Brand loyalty programmes – Satisfaction and engagement trends:

The report was based on data gained via assessments from 50 000 global consumers, on 800 brands over a variety of sectors, including retail, grocery, gas, entertainment,...

Baby Joshua needs your help

Joshua Naicker (22 months old) was born with an incurable condition, congenital hydrocephalus resulting in several severe and life-threatening diagnoses. He cannot perform any...

‘Leaner and fitter’ Pick n Pay reaps rewards of cost-cutting programme

Describing itself as leaner and fitter, grocery chain Pick n Pay reported an almost 7% growth in net profit as a result of 5% higher...

8 ways to personalise your customer’s Ecommerce journey.

Personalisation is all about relevance. While this is a somewhat intimidating area to navigate, some brands have already started implementing personalised communication, with huge success. With the...

Owner of Denny, Goldcrest and other brands to list on JSE

The owner of Denny mushrooms and Lancewood cheeses is considering listing on the JSE. Fast moving consumer goods holding company Libstar said on Monday it is looking to raise...

Differentiating loyalty programmes through branding.

Differentiating through value and benefits alone, is not sufficient – branding your loyalty programme is one of the most effective approaches you can apply to assist...

Evolution of the cash vault

Cash safes have a long history, dating back as far as the 8th century BC, with those first locks made by the Egyptians and ancient Romans. ...

Differentiating your customer experience by using big data analytics

Data analytics give us insight into areas within customer service, that require improvement. By using this, we can create added value and improve customer experience, all...

Easter: more cash, more crime

“March 2017 leading up to Easter, was the worst month for armed robberies in 2017. Given the unprecedented increase in cash related robbery over the past...

Oceana in deal with former chief

On Friday Oceana confirmed that Kuttel, who resigned as Oceana CEO in February, would pay $31.5m for a 75% stake in Louisiana-based Westbank. Oceana holds the...

One size does not fit all

According to McKinsey, more than half of all customer interactions happen during a multi-event, multi-channel journey. And because customers are a lot more discerning and have a...

Crime trends predict surge in business robberies

While the retail sector is trying to recover from the spate of violent armed robberies in December, the next peak season for crime is right on...

Shoprite gives hundreds of suppliers access to market

Last year the Group invested more than R177 million in enterprise and supplier development in line with its continued commitment to giving market access to an...