Baby

Customer Experience Management Africa Summit 2018

Head of marketing at Cuddlers, Murray Booth and fundraising team member at Botshabelo Makopano Muloatse stand with the nappies donated to Botshabelo on Mandela Day. Every year...

All businesses exist to solve a problem for, fulfill a need for or meet certain demands of… customers. Without a customer, there is no business.

Jeff Bezos once said “We see our customers as invited guests to a party, and we are the hosts”.

It is the latest twist in a matter that has seen several thousand lawsuits filed against J&J. According to the victims' lawyer, Mark Lanier, a jury...

Last Year 75% Of Companies said their top objective was to improve customer experience. Horizon Theory, a boutique customer experience consultancy, identified these three top trends for 2018.

The lactose-free pear and blackberry yogurt is made whole milk and Little Freddie said it is the “country’s first lactose-free yogurt for babies”, bringing more choice...

For truly customer centric organisations, recognising the importance of placing the customer at the centre of all decisions made, is the easy part.

Huggies awards $10,000No Baby Unhugged grants to two hospital hugging programs as the world also celebrates International Kangaroo Care Awareness Day, which aims to raise awareness of the benefits of...

This partnership dates back to 2017 and sees the baby brand and retailer joining forces to help raise funds for UNICEF’s First 1000 Days initiative. This...

Every outstanding customer experience has a few commonalities. Organisations who understand and strive to deliver against these have proven to deliver enhanced outcomes, grow more quickly and deliver greater shareholder value.

Carter will lead the South African team in setting the future direction for the East London site in her new role. She will also be...

Some very interesting observations from the B2B Marketing Africa Conference we ran on Tues 19 June in Jhb. Two international speakers, one from Europe and one from US, and some local informative speakers.

“As a father of two kids in diapers, I believe every moment with my kids helps build strong bonds – even the messy, mundane ones,” says John Legend....

The new range will include organic First Infant, Follow-on and Growing Up Milk products, which are made from organic milk sourced from certified organic farms. SMA Organic...

The Nestlé factory, which produces various milk products, including Nespray and Nido, will now rely on milk water by evaporating the water in the cow’s milk...

With more and more organisations investing in dedicated resources to manage customer experience, and more than 40% of those resources reporting directly into the CEO (according to Gartner), it’s evident just how important customer experience is becoming to the bottom line. Consequently, the need for measurement has become vital.

This year’s results announcement will take place on the 21st of June and will highlight those truly Kasi brands that are driving consumer uptake in South...