Differentiating your customer experience by using big data analytics

Data analytics give us insight into areas within customer service, that require improvement. By using this, we can create added value and improve customer experience, all...

Easter: more cash, more crime

“March 2017 leading up to Easter, was the worst month for armed robberies in 2017. Given the unprecedented increase in cash related robbery over the past...

One size does not fit all

According to McKinsey, more than half of all customer interactions happen during a multi-event, multi-channel journey. And because customers are a lot more discerning and have a...

China will overtake SA as our biggest market, says Aspen CEO...

The business sells medicines in more than 150 countries and is looking for partners as it expands in China, the Middle East and the US. The...

P&G and Game’s water-supply partnership delivers over 2m litres in 2017

From 14 February to 10 April 2018, money from every P&G product bought at Game goes towards the supply of clean water. P&G manufactures products like...

BabyWombWorld shines at MamaMagic New Product Awards

This year, the BabyWombWorld Portable Mesh Nebuliser Kit took the top spot as winner in the Baby Essentials category as well as the Overall Winner for the...

Crime trends predict surge in business robberies

While the retail sector is trying to recover from the spate of violent armed robberies in December, the next peak season for crime is right on...

Shoprite gives hundreds of suppliers access to market

Last year the Group invested more than R177 million in enterprise and supplier development in line with its continued commitment to giving market access to an...

HOW CAN I HELP YOU?

No waiting period: No customer likes to wait. Waiting can lead to frustration and churn. At the same time, however, it makes no business sense to have a...

Mobile trends in Nigeria report

Although the economic growth of the country might not be as fast-paced as its counterparts’, it is full of hopes and promises. The mobile trends published...

PepsiCo expands baby food production at its plant in Omsk, Russia

Once the production line is operational it will produce drinking yogurts for babies for the company’s Agusha and Miracle Children ranges. The new production line will be capable...

How packaging design can impact In-store promotion

The disruption of e-commerce on retailers and CPGs alike has forced everyone to look differently at how they go to market. Typical siloed marketing budgets are...

Change in VAT has retailers scrambling

Former finance minister Malusi Gigaba announced an increase in VAT from 14% to 15%. The hike would be effective from 1 April. In addition to the need...

FRENCH AND SOUTH AFRICAN RIVALRY MOVES FROM RUGBY FIELD TO THE...

“The Fresh Connection Challenge” is an innovative business simulation that is delivering big benefits for companies around the world. Developed in the Netherlands nine years ago, it...

57 business robberies a day

The 2016/2017 #CrimeStats are a reminder that South Africa's battle against syndicated and organised criminals is far from won. "With a record high of 20 680 armed robberies against business...

PERSONALISED STYLE

This may come through in the development of more customised products, curated recommendations, communications and even storytelling that connects to individuals. More and more, modern consumers...

Baby formula companies counter charity report on ‘aggressive marketing’

London-based Save the Children says the leading six milk formula companies spend GBP36 (US$49.4) on marketing for every baby born every year , or GBP5bn in...

E-commerce automation and personalisation ushers in new era of retail in...

The great news is that 2018’s retail focal points are wholly consumer-centric. In other words, they’re all about making the customer happy. The bad news (or...