SA’s most popular loyalty programmes revealed

Pick n Pay Smart Shopper regains the title of most used loyalty programme in South Africa, with 80% of South Africans using the Smart Shopper...

Eastgate Shopping Centre’s solar trees continue to provide an efficient option...

Natural capital is critical to the day-to-day functioning of the Liberty Two Degrees (L2D) business and forms part of the company’s strategic thinking. Aligned to...

Woolworths expands reusable bag collection trial and introduces more recycling vending...

After running a successful reusable shopping bag collection trial at Woolies’ Palmyra store since May, the retailer has now introduced collection points at Hout...

Three customer experience strategies you’re missing

The battlefield to win your customers’ business is fraught with opposition that only seems to grow more powerful by the day. Customer experience leaders have...

Carrefour’s franchisee acquires Shoprite’s six stores in Uganda

Majid Al Futtaim, a Carrefour franchise holder, has reached a deal to take over six stores in Uganda from South African retailer Shoprite, it...

SA retail sales down 0.8% in July

Stats SA has reported that South Africa's retail trade sales decreased by 0.8% year-on-year in July 2021.The largest negative annual growth rates were recorded...

How the CPG industry can prepare for digital marketing in a...

For years, marketers in the consumer-packaged goods (CPG) sector have counted on third-party cookies to define and segment their audiences, reach prospects and clients,...

National Clean-Up and Recycle Week: Fibre Circle shares tips on how...

It is estimated that only 6.1%of metropolitan households in South Africa actively participate in recycling. However, even the most environmentally conscientious people make recycling mistakes....

Is a subscription-based business model the key to customer loyalty?

Across industries, customer loyalty is on the decline. While the reasons for this range from price to poor customer service, to the fact that...

Discover how Dubai’s leading freezone can become your gateway to growth

Join in on the exclusive roundtable session to learn how the Emirate of Dubai's business friendly environment enables companies to grow and expand in...

Understanding the dynamics of Africa’s youth market

With Africa’s status as having the largest youth population in the world with almost 60% under the age of 35, comes both opportunities and...

Mall of Africa retains its title as South Africa’s Coolest Mall

More than 12 000 young South Africans have voted Mall of Africa in Waterfall City as the country’s “Coolest Mall” for the fourth consecutive...

E-commerce: Complexities, challenges and opportunities under the spotlight at SAAFF Summit

E-commerce and digitalisation are not specific to individual countries. They are global phenomena, giving local companies access to global markets and global supply, and...

SA’s private label growth continues on an upward trajectory

South Africa’s private label sector has continued its upward trajectory amidst the age of lockdowns and an altered consumer reality. This is borne out by...

3 KPIs every customer-centric service leader in South Africa should use

For customer-centric service leaders in South Africa, key performance indicators (KPIs) play a key role in maintaining excellent customer service. Redefined KPIs have become a...

Shoprite marks another year of SA market share gains with R12.6...

Shoprite has published its results for the 53 weeks to 4 July 2021. The Group has added R12.6 billion in sales, created 3, 897 jobs...

Five niche online stores doing it right

South Africans are increasingly shopping online for everyday necessities. No longer is that online purchase reserved for a killer set of heels or specialised...

Modern customer engagement: Keeping up with Gen Y and Z

The term ‘customer engagement’ is arguably one of the biggest buzzwords in today’s business landscape. It's so widely used that when many people hear...