Lighting and Electrical

AI in the retail sector: the South African conundrum

Developments in the technology sector have shown how information can be analysed and used to create value for those who can draw insights from...

Top stories you may have missed

Here are the top stories our readers found most interesting this past week...SA’s most popular loyalty programmes revealedhttps://retailbriefafrica.co.za/sas-most-popular-loyalty-programmes-revealed/Proudly local: Q&A with Beverley Webster, founder...

SA’s most popular loyalty programmes revealed

Pick n Pay Smart Shopper regains the title of most used loyalty programme in South Africa, with 80% of South Africans using the Smart Shopper...

Eastgate Shopping Centre’s solar trees continue to provide an efficient option...

Natural capital is critical to the day-to-day functioning of the Liberty Two Degrees (L2D) business and forms part of the company’s strategic thinking. Aligned to...

Three customer experience strategies you’re missing

The battlefield to win your customers’ business is fraught with opposition that only seems to grow more powerful by the day. Customer experience leaders have...

Online trading boom bodes well for the construction industry

The outbreak of the Covid-19 pandemic has triggered an unprecedented boom in online trading which, according to Databuild CEO Morag Evans, bodes well for...

SA retail sales down 0.8% in July

Stats SA has reported that South Africa's retail trade sales decreased by 0.8% year-on-year in July 2021.The largest negative annual growth rates were recorded...

Is a subscription-based business model the key to customer loyalty?

Across industries, customer loyalty is on the decline. While the reasons for this range from price to poor customer service, to the fact that...

Discover how Dubai’s leading freezone can become your gateway to growth

Join in on the exclusive roundtable session to learn how the Emirate of Dubai's business friendly environment enables companies to grow and expand in...

Understanding the dynamics of Africa’s youth market

With Africa’s status as having the largest youth population in the world with almost 60% under the age of 35, comes both opportunities and...

Mall of Africa retains its title as South Africa’s Coolest Mall

More than 12 000 young South Africans have voted Mall of Africa in Waterfall City as the country’s “Coolest Mall” for the fourth consecutive...

E-commerce: Complexities, challenges and opportunities under the spotlight at SAAFF Summit

E-commerce and digitalisation are not specific to individual countries. They are global phenomena, giving local companies access to global markets and global supply, and...

From Clerk to CEO – The proudly South African story of...

From a teenage junior clerk at an international protective workwear company to taking over that very business and turning it into one of South...

SA’s private label growth continues on an upward trajectory

South Africa’s private label sector has continued its upward trajectory amidst the age of lockdowns and an altered consumer reality. This is borne out by...

3 KPIs every customer-centric service leader in South Africa should use

For customer-centric service leaders in South Africa, key performance indicators (KPIs) play a key role in maintaining excellent customer service. Redefined KPIs have become a...

Modern customer engagement: Keeping up with Gen Y and Z

The term ‘customer engagement’ is arguably one of the biggest buzzwords in today’s business landscape. It's so widely used that when many people hear...

FASA virtual conference 2021: Franchising and entrepreneurship to shape the future

“Recognise us... and the role that we can play in rebuilding the economy.”"That was the mantra that echoed amongst the forty speakers at the...

Massmart to sell 14 Game stores in east and west Africa...

Massmart is disposing of all its general merchandise Game stores in West and East Africa to stem losses in that struggling business, chief executive...