The 6 superpowers of digital communication

Most companies understand the importance of constantly improving the customer experience. They’ve likely seen the research that shows how focusing on customer experience can generate a...

Pandemic continues to take a toll on SA consumer finances, study...

Research conducted by TransUnion just before the third wave of COVID-19 and civil unrest rocked the country shows that nearly two-thirds of South African...

SA consumer price inflation slows to 4.9% y/y in June

South Africa's headline consumer price inflation slowed to 4.9% year on year in June from 5.2% in May, data from Statistics South Africa showed...

The growing importance of digital identity verification – Q&A with Direct...

While the COVID-19 pandemic has caused the virtual shutdown of certain industries, it has caused others to boom, including the global online payments and online retail...

Eight tips to prepare for Energy Performance Certificates (EPCs)

Frikkie Malan, head of sustainability at Remote Metering Solutions shares tip son how to prepare for Energy Performance Certificates (EPCs).1. Understand which buildings need certificatesAccording to...

Balancing the scales in franchising – FASA Virtual Conference

Among the many industry sectors in South Africa, whether agriculture, mining or manufacturing, franchising is the only one that covers a whole spectrum of...

SA’s e-commerce surge poised to benefit small, independent retailers

South African consumers are heading online in greater numbers as the e-commerce shopping experience increasingly offers more choice and convenience than can be found...

Skilling for the high-stakes, must-win landscape of 4IR

With few exceptions, almost every company will be a tech business in The Fourth Industrial Revolution (4IR). The adoption of technology - and the change...

How to manage stock availability better for post-protest recovery

Managing stock availability has always been important but it became more so as ecommerce gained traction due to how we now live and the...

What is an omnichannel customer engagement hub and why do I...

By now, most organisations know how important it is to engage with their customers on the right channel at the right time with the...

6 Stock replenishment tips for new retailers

Imagine this: a customer visits your store for a specific product. When they get to your store, they can’t find the product anywhere. Naturally,...

Restore SA introduces new support initiative for entrepreneurs impacted by looting

Entrepreneurs impacted by the recent country’s looting have been linked up with mentors to rebuild their livelihoods through an initiative called Restore SA.Restore SA...

SA property, retail firms bet on townships despite unrest

Recent unrest in South Africa damaged hundreds of businesses but property developers and retailers say they remain committed to the fast-growing consumer markets of...

6 Trends shaping the retail industry in 2021

Over the past 18 months, as COVID has shaken the world and brought the future forward, the need for environmental scanning and an understanding...

Women must take more space in the FMCG sector

Women need to take up more space in the fast-moving consumer goods sector by capitalising on incentives from the Department of Trade and Industry...

Brands need an action plan for a world beyond third-party cookies

For years, brands have relied on third-party cookies and mobile identifiers to deliver personalised ads to prospects and customers, and to track engagement with...

Online retail is booming; but retailers still need to over-deliver on...

According to a recent report by World Wide Worx, the online retail sector in South Africa is worth R30 billion. This represents a doubling of...

FASA Franchising in Africa conference: Can female entrepreneurs bounce back after...

As women across the world have found themselves hardest hit by the pandemic – often having to balance work responsibilities with looking after family,...