Once you sell a product or service to a customer, the last thing a retailer wants is to get that item back. However, your job is to delight the customers, and returns and refunds are a reality of retailing. 

Here’s how to turn those inconvenient returns into exchanges and avoid refunds by implementing these simple customer service skills> https://www.thebalancesmb.com/convert-returns-into-new-sales-2890106